Phone Care Guides
Straight answers from our technicians — what to do when something goes wrong, and how to avoid it.
- Updated October 2026 · iFix technicians, Klang
Phone Fell in Water? What to Do in the First 30 Minutes
Toilet, rain, coffee or the pool — what you do in the first 30 minutes matters a lot. Here is what our technicians tell every customer.
Read guide →iPhone Won’t Turn On — Repair the Board or Buy a New Phone?
A phone that suddenly will not turn on is scary, especially when your photos and WhatsApp chats are inside. Before you buy a new phone, here is what to try and how we decide whether the logic board can be repaired.
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iPhone Battery Health: How to Check It and When to Replace
Phone dying by 3pm? Before you buy a new phone, check the battery — it is usually the cheaper fix.
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iPhone Screen Has Green Lines, Flickers or Won’t Respond to Touch?
Lines across the screen, flickering and touch problems are some of the most common things we see. Some can be fixed with a restart; most lines cannot. Here is how to tell.
Read guide →iPhone Not Charging? 6 Things to Check First
Before you pay for a repair, a few simple checks can save you a trip. If none of them help, here is what usually needs fixing.
Read guide →Buying a Used iPhone? 8 Things to Check First
A cheap used iPhone is only a good deal if nothing is hiding inside. Check these before you pay.
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iPhone Says “Unknown Part”? What the Message Means
After a battery or screen replacement, some iPhones show a message that the part could not be verified as genuine. Here is what it means, and how to check your own phone.
Read guide →Apple Genuine or High-Quality Battery: Which One?
Both fix a battery that drains fast. The difference is price, time, warranty and what Settings shows afterwards. Here is how our technicians help customers choose.
Read guide →Before You Send Your Phone for Repair: 5 Things to Do
A few minutes before you come in can save time and protect your photos and chats. This is the checklist our counter staff go through with customers.
Read guide →What customers say on Google
Our Klang HQ is rated 4.9 / 5 on Google from 1,600+ reviews. Swipe to read more.
One of the best service, repair my phone within 10 minutes, screen glued. The main point is, this guy even turn on my phone and check if the screen is still working where I just told him to glue my screen to my phone. Very dedicated person. Good environment, clean and friendly conversation.Highly recommended, especially the service by Jason done on Oct 2nd. He immediately rectified my broken LED, walked me and allowed me to see the whole fixing process. Was super impressed with their service and transparency.JASON : Thank you for helping in fixing my ipad charging point. My charger is broken and gotten stuck inside. Result not able to charge. He super skill helps to remove the broken part and now i can continue charging...Dropped my fon on duty and the screen came off. Visited this outlet and had a good experience with thier service. Staff r very kind and friendly. Thank you very much.The phone screen had almost fallen out when I turned it on, and Jason helped me glue it back on for free. Thank you so muchI am extremely satisfied with the service provided at this store. They diagnosed my phone quickly, and the results are excellent. The customer service was also very friendly and professional. …Jason is really good. Very efficient and fast. Great servicethe staff ( Jason ) is so friendly, the service is fast and very convenient 🥰Jason is polite and helpful.Juat a few minutes he help me cleared many viruses and deleted some apps to let my phone function normal .Very professional staff. have been here for few time and the issue resolved very quicklyJason- first time here.. very satisfied with his work. Very skillful. I'm happy. Thank uFast and easy. Staff are very friendly and helpful. Thank you for your service. RecommendableMr Ng done a fantastic job to repair my screen. …Great and helpful service
Solve the issue with fast responseJason
Your service is really superb. Thank youGood service , i coming again next time thanks for yoursJason doing a good jobNot sure what the problem is?
Send us your phone model and the problem on WhatsApp. We will tell you the options and the price before we do any work.